Russian Speaking Customer Support Representative Job at Mechanist Games, Abroad

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  • Mechanist Games
  • Abroad

Job Description

  1. Have good written and verbal communication skills in Russian and English;
  2. Love games, like to communicate with users, understand player's psychology and habits;
  3. Strong computer skills, the ability to operate multiple applications and platforms simultaneously;
  4. Strong problem-solving/troubleshooting skills;
  5. Proactive and creative with the drive to improve and continuously learn;
  6. Availability to work off-hours is needed;
  7. Pleasant personality, good teamwork, and stress tolerance;
  8. Welcome fresh graduates or interns. You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:
  1. Responsible for daily customer support, answering in-game tickets, and questions on Facebook, and emails;
  2. Assist players to resolve technical problems with the game;
  3. Record game problems and feedback from users, and solve online issues;
  4. Pay attention to Facebook and other social communities, and collect feedback from players;
  5. Proofreading of operational activities, game localization, and advertising proposals
  6. Check updates & newly released content for the game you’re supporting;
  7. Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

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