Job Description

Voice of the Customer- Senior Consultant Join to apply for the Voice of the Customer- Senior Consultant role at Slalom Voice of the Customer- Senior Consultant Join to apply for the Voice of the Customer- Senior Consultant role at Slalom Get AI-powered advice on this job and more exclusive features. We are open to hiring in many U.S. locations and travel will be contingent on client needs. Who You’ll Work With A team focused on creating differentiated experiences, connecting logic with creativity, and strategy with technology, to create impactful strategies, solutions, products, and experiences. Role: Voice of the Customer Target Level: Senior Consultant What You'll Do Play a key role in helping our clients understand and act on customer feedback to improve their products, services, and overall customer experience. Develop and implement robust, end-to-end Voice of Customer (VoC) programs that integrate with CRMs, CDPs, customer support applications, and other customer data systems to capture and activate feedback across multiple channels. Design and execute closed-loop feedback mechanisms to ensure insights are actionable and drive continuous improvements in customer experience. Establish feedback collection and measurement frameworks, using both qualitative and quantitative methods, to assess customer sentiment, satisfaction, and loyalty. Create and execute strategic roadmaps that align with clients' business goals and translate customer feedback into data-driven insights and operational enhancements. Work closely with cross-functional teams, including marketing, sales, product, and service, Present findings and recommendations to senior clients, facilitating executive-level workshops and discussions. What You'll Bring Demonstrated experience in developing and leading Voice of Customer programs focused on data integration, closed feedback loops, and actionable insights. Strong analytical skills, including proficiency in working with customer data platforms (CRMs, CDPs), customer support applications, and digital analytics to synthesize and activate insights across sources. Technical expertise in measurement strategies, with an ability to design and implement data collection and reporting solutions that drive decision-making. Proven ability to facilitate collaboration among cross-functional teams, translating customer insights into strategic initiatives. Excellent communication and presentation skills for engaging senior stakeholders and fostering buy-in on VoC initiatives. About Slalom Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We team with leaders who expect more. So we bring more. From strategy through delivery, our agile teams across 52 offices in 10 countries collaborate with you to bring powerful customer experiences, innovative ways of working, and new products, services, and businesses to life. Every day, we work at the forefront of industry, combining our deep roots in technology and data, to help you tackle challenges, improve operations, and drive sustainable growth. We work to discover your singular “why,” understand your customers — and your customer’s customers — to chart a course for action that is true to who you are. Your ambitions become our North Star. We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For nine years running. Learn more at slalom.com. Compensation And Benefits Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For Senior Consultant, the target base salary pay range is $110,000 to $171,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. EEO and Accommodations Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Business Consulting and Services Referrals increase your chances of interviewing at Slalom by 2x Get notified about new Customer Advisor jobs in Dallas, TX . Attractions Crew Member (Flow), Netflix House - Dallas Customer Service Representative - NorthPark Center Dallas, TX $87,900.00-$131,000.00 20 hours ago Customer Service Representative - State Farm Agent Team Member Carrollton, TX $48,000.00-$56,000.00 2 years ago Outlet Customer Experience Specialist, Advisor Customer Service – Booking Hotels | Work From Home Dallas, TX $40,000.00-$70,000.00 2 days ago Client Experience Coordinator (Long-Term Temporary Assignment - Dallas Customer Service Representative - State Farm Agent Team Member MCQUEEN Client Advisor, Dallas Highland Park Call Center Representative - Roadside Assistance Correspondence Advisor, Client Service Center Future Opening: Customer Service Representative - State Farm Agent Team Member Dallas, TX $50,000.00-$75,000.00 11 months ago TPWD - Customer Service Representative I (Fluctuating Hours) Randall Reed's Planet Ford 635 - Customer Service Representative - No Dealership Experience Required Entry-Level Contact Center Job Openings (Immediately Hiring) Bank Customer Service Representative (FULL-TIME & PART-TIME) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Slalom

Job Tags

Similar Jobs