Job Description

Virtual Data Entry Assistant

We're on the lookout for a Virtual Data Entry Assistant to join our remote team! If you're organized, detail-oriented, and can work independently, this could be a great fit for you.

Key Responsibilities:

• Update and maintain customer databases and records.
• Prepare and submit regular reports on front desk activities and customer interactions.
• Ensure all documentation is accurate and up-to-date.

Problem Resolution:

• Identify and escalate complex issues to the appropriate personnel or supervisor.
• Use problem-solving skills to find effective solutions to customer concerns.
• Follow established protocols and procedures to handle customer complaints.

General Duties:

• Perform additional administrative tasks as assigned by the supervisor or manager.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Education: High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience: Previous experience in a front desk, receptionist, or customer service role.
• Required Skills / Qualifications:
• High attention to detail and accuracy.
• Familiarity with Microsoft Excel, Google Sheets, or similar tools.
• Good organizational and time management skills.
• Reliable internet and home office setup.
• Previous data entry experience is a plus, but not required.
• Excellent verbal and written communication skills.
• Proficiency in using office software, customer service platforms, and CRM systems.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry and documentation.
• Personal Attributes:
• Customer-focused with a positive attitude.
• Ability to work independently in a remote setting.
• Reliable and self-motivated.
• Adaptable to changing work environments and customer needs.

Working Conditions:

• This is a remote position.
• Must have a reliable internet connection and a quiet, dedicated workspace.
• Standard office hours with potential for occasional overtime.
• May require occasional virtual meetings outside of standard hours.

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