Overview of the Role We’re looking for a skilled and customer-focused Technical Support Representative to join our Customer Support Team. In this role, you’ll troubleshoot, support, and resolve technical issues related to VoIP systems and voice services. You’ll play a key role in ensuring our hospitality customers experience reliable and seamless communication technology. Troubleshoot Voiceware and Connectware-based VoIP networks, including physical phones, Voiceware software, configuration changes, and new phone installs/programming Support customers using Connectware, Voiceware, Mitel, or Ooma systems at the property or resident level Diagnose call quality issues (jitter, latency, packet loss) Support SIP trunking, call routing, and dial plans Configure and troubleshoot call forwarding, voicemail, IVR, hunt groups, etc. Collaborate with engineering or Tier 3 teams for complex problems Guide customers through number porting and provisioning processes Provide remote support through tools such as TeamViewer or AnyDesk Deliver accurate product information and act as a knowledgeable resource for customers Identify root causes of technical issues and provide timely, effective resolutions Document interactions and resolutions in Salesforce with accuracy and detail De-escalate customer concerns with professionalism and empathy Collaborate with internal teams to ensure customer needs are met What You Bring Must Haves: 2 years of recent customer service and/or help desk experience 2 – 5 years of technical troubleshooting experience Strong knowledge of VoIP systems, networks, or related technologies Excellent communication skills, written, verbal, and interpersonal Ability to multitask, stay calm under pressure, and resolve conflict professionally Strong analytical and decision-making skills Nice-to-Have: Voiceware certification Connectware certification CompTIA Network Familiarity with networking and provisioning 2 years of experience in telecommunications Experience with Winbox, Mikrotik, Grandstream, Asterisk, and/or Phybridge Knowledge of phone blocks and general telephony infrastructure Why You’ll Love It Here Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton Wellness perks, including an on-site masseuse and mental health support Robust benefits package: medical, dental, vision, pet insurance, 401(k) match Ongoing technical training and professional development A culture that values innovation, growth, and having fun while doing it Who We Are We’re revolutionizing hospitality tech—offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you’re ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology. Groove Technology Solutions #J-18808-Ljbffr Groove Technology Solutions
Merchandise Planner - Old Navy Franchise Join to apply for the Merchandise Planner - Old Navy Franchise role at BoF CareersMerchandise Planner - Old Navy Franchise 1 week ago Be among the first 25 applicantsJoin to apply for the Merchandise Planner - Old Navy Franchise...
...Job Description Position Overview: We're seeking a Retail Store Manager in our South Portland, ME location! A successful Retail Store Manager will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating...
...Tastes all prepared food items.+ Uses established ticket collection procedures during service. Responsible for records from area worked during service periods.+ Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards...
...Job Description HIRING for a new Lead Blood Bank Technologist in Miami, Florida! This is a permanent and full-time evening shift job opportunity. This client is looking for3-5 years of experience in blood banking/immunohematology, chemistry, and hematology...
...CommUnityCare: SE Health & Wellness Ctr & Walk-In Clinic - UC - Envision Physician Services... ..., clinical best practices, clinical research opportunities, leadership coaching and... ...to academic health systems; and job levels, from entry level to senior management. Envision teammates...