Job Description

ORANGE you glad that you chose RealmOne? RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch security professionals. Join us on this journey as we execute this mission-critical contract providing Cybersecurity Expertise and Risk Management Services! Your effort and expertise are crucial to the success and execution of this impactful mission that is critical in ensuring mission success through Security Engineering, Vulnerability Testing, Penetration Testing, Risk Management and Assessment, and Insider Threat Analysis, by improving, protecting, and defending our Nation's Security. Job Description: Provide support for implementation, troubleshooting and maintenance of IT systems. Manage IT system infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for the dispatch system and HW problems and remain involved in the resolution process. Configure and manage UNIX and Windows operating systems and installs/loads operating system SW, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance. The Level 2 System Administrator shall possess the following capabilities: * Provide support for implementation, troubleshooting and maintenance of IT systems * Manage the daily activities of configuration and operation of IT systems * Provide assistance to users in accessing and using IT systems * Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems * Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide support for the escalation and communication of status to agency management and internal customers * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide in-depth experience in trouble-shooting IT systems * Provide detailed analysis and feedback to agency management and internal customers for escalated tickets * Provide support for the dispatch system and HW problems and remain involved in the resolution process * Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system SW, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Qualifications: * 10 years experience as a SA on programs and contracts of similar scope, type, and complexity is required. * Bachelor's degree in a technical discipline from an accredited college or university is required. * In lieu of a Bachelor's degree, 4 years of additional SA experience may be substituted. Position requires active Security Clearance with appropriate Polygraph Pay Range: Coming Soon The RealmOne pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role's responsibilities, the candidate's educational background, their work experience, and the specific competencies crucial for success in the role. RealmOne Benefits: * Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums. Tax-advantaged health savings account available with generous employer contribution. Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available. * Retirement + Savings: 401K - 10% TOTAL CONTRIBUTION - 5% safe harbor - 5% annual profit share (both immediately vested!). * Paid Time Off + More: 4 weeks starting PTO - 11 federal holidays + 2 floating holidays - Paid hours for company-required training. * Career Growth + Development: Access to FREE 24/7 learning via Udemy - Opportunities to participate in tech councils, industry initiatives, etc. - $7,500 annual Educational & Professional Development Assistance. * MORE BENEFITS...FOR EVERY LIFESTYLE! - Paid parental leave - Adoption assistance - Annual swag drops - Flexible work schedules -Generous referral bonus program - Employee appreciation + family-friendly corporate events ...and much more. ABOUT US * RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges. * Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science, and software engineering services and products to customers in the Government and commercial sectors. * RealmOne delivers encompassing mission assurance and critical systems support to government customers across various U.S. locations to include Colorado, Georgia, Hawaii, Texas, Utah, and Virginia. * RealmOne has won numerous awards, including Top Workplaces by the Baltimore Sun. Across more than 20 prime contracts, RealmOne is a premier innovator for the Government and Department of Defense, and our team is located across the United States.

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