Job Description
Under supervision, the Sr. Interpreter will provide language interpretation services to patients, families and staff in critical,
acute, or chronic medical situations as needed. Will provide services in person or telephonic interpretation to assist patients
and families in their interactions throughout the hospital. Will assist manager in program knowledge and initiatives.
Qualifications: Minimum Education Bachelor's Degree or equivalent years of experience. (Required)
Master's Degree (Preferred)
Minimum Work Experience 2 years Experience as a medical interpreter in a clinical setting (Required)
Required Skills/Knowledge Bilingual Language Skills
Fluency in English and Arabic
Highly proficient in medical terminology
Required Licenses and Certifications Certification in Medical Interpretation preferred or required within 1st year of employment. 1 Year (Required)
Applicants must have completed 40 hour minimum training on Community of Medical Interpretation Skills (Required)
Functional Accountabilities Eliminates Language Barriers to Patient Care Facilitates communication among patients, families and staff
Interprets directly and accurately , without omissions, addition or interference with communication.
Manages assignments independently without close supervision
Maintains professional role and sensitivity during critical medical and/or psychological situations; Respects all parties in
the discussion and their individual roles
Highly proficient in Medical Terminology
Demonstrate accurate, clear and timely verbal and written communication
Promotes Appropriate Utilization of Interpretation Services by Staff Educates staff in the process of how to appropriately request interpretation services
Communicates with staff about staff needs and patient/family needs
Works closely with other departments providing recommendations
Collaborates with the Manager of Patient and Family Education to develop and implement program guidelines, policies and
procedures with staff
Educates program staff on best practices and ensures educational requirements are met
Assists in the design, development an coordination of training sessions, programs and competency testing staff
Contributes to a Well-Organize Program Helps to ensure interpretation assignments are coordinated accurately, effectively and efficiently
Maintains required logs/tracking system in order to track project progress and productivity
Maintains departmental performance reports
Provides direct supervision to medical interpreter staff as assigned by manager ensuring medical interpreters meet
performance requirements
Manages own time to be productive
Maintains archives and databases related to interpretation/translation projects
Distributes workload in the absence of the Language Services Manager
Performance Improvement / Problem Solving Identifies opportunities to improve clinical and administrative processes
Identifies and resolves issues, overcoming challenges
Makes appropriate decisions, using sound judgement
Communicates operational issues and progress towards goals to other members of the management team
Teamwork/Communication Partners with all team members to achieve goals
Works effectively with diverse groups
Demonstrates accountability for work
Shares and seeks knowledge and provides feedback to others
Receptive to others ideas and opinions
Exemplifies CNMC Core Values of Compassion, Commitment and Connection during interactions with internal and external
customers
Project Coordination & Facilitation Assist with coordination and completion of projects (e.g., use periodic checks to assess and track the progress of a
Project's timeline and/or performance
Assist with budget reports, as needed
Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of
project and organizational commitments Children's National Hospital
Job Tags
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