Job Description

Role : Sprinklr (Global Social Platform Manager)

Location : Bellevue WA (Hybrid)

Type - Contract

Responsibilities

Global Social Platform Manager

• Create and prepare bi-monthly English social media posts, including event and announcement content, along with creative assets and Sprinklr tags, for activation by global marketing regions in their respective markets.
• Collaborate with the GSM Editorial Team to ensure accurate translation and cultural relevance of content, while working closely with Operations FTEs to optimize workflows using Al and SaaS technologies.
• Schedule and program social media posts in Sprinklr for near real-time deployment during flagship customer events and Tier 1 announcements.
• Coordinate QA activities for copy and programming across all brands social media channels, ensuring alignment with brand guidelines and copy style standards.
• Manage incoming social media requests from regional teams via the concierge ticketing system, ensuring timely and effective support.

Skills Needed

• Proficiency in Sprinklr for social media management
• Understanding of real-time and scheduling and content publishing
• Familiarity with Al-driven content workflows and SaaS optimization tools
• Ability to create compelling, insight-driven reports
• Collaboration with cross-functional teams (e.g., marketing, CX, product)

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