Service Manager/Service Engineer Job at Zoomlion, Houston, TX

RU4vTXdBeUFGanhjbGVaRW01S1dhcUpPa3c9PQ==
  • Zoomlion
  • Houston, TX

Job Description

Service Manager/Service Engineer

Location : US or Canada

Key Responsibilities:

Customer Support and Technical Services

  • Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;
  • Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.

Technical Training and Guidance

  • Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;
  • Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.

Problem Analysis and Improvement

  • Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments;
  • Follow up on issue resolution to ensure customer problems are thoroughly addressed.

Customer Relationship Maintenance

  • Conduct regular customer visits, gather feedback, and improve service experiences;
  • Collaborate with the sales team to identify new business opportunities with existing customers.

Field Service Coordination and Management (For Manager Position)

  • Develop and oversee field service plans, ensuring tasks are completed on schedule;
  • Manage the after-sales service team, set performance goals, and enhance the team’s professional capabilities.

Requirements:

Educational Background:

  • Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.

Work Experience:

  • A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
  • Experience in customer management is preferred (for manager position).

Skills Requirements:

  • Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery;
  • Strong problem-solving and analytical skills;
  • Excellent communication and customer service skills;
  • Ability to adapt to fieldwork environments and willingness to travel as needed.

We Offer:

  • Competitive salary and performance bonuses;
  • Comprehensive career training and development opportunities;
  • A collaborative team environment with clear paths for advancement.

Join us and shape the future with a global leader in machinery and equipment!

Job Tags

Work experience placement,

Similar Jobs

Haywood Regional Medical Center

Registered Nurse (RN) - PCU / Telemetry Job at Haywood Regional Medical Center

Description: Registered Nurse (RN) PCU/Telemetry Job Type : Full-Time, Days Commitment Bonus (2-Year) : $15 ,000 for Day Shift , $20,000 for Night Shift Shift Differentials: Evening $2.50/hour / Night $4.00/hour / Weekend $1.50/hour Department... 

Motion Recruitment

Android Developer Job at Motion Recruitment

Join to apply for the Android Developer role at Motion Recruitment1 day ago Be among the first 25 applicantsJoin to apply for the Android Developer role at Motion RecruitmentGet AI-powered advice on this job and more exclusive features.Job DescriptionA startup working... 

UC San Diego

(LCSW) Clinical Social Worker III - ACHD Job at UC San Diego

 ...a clinical social worker as determined by the California Board of Behavioral Science Examiners.~Licensed Clinical Social Worker (LCSW) - issued by the state of California.~Three (3) years of post-MSW experience and be a Licensed Clinical Social Worker (LCSW). With... 

Conemaugh Memorial Medical Center

Registered Nurse (RN)- Instructor, MSN Job at Conemaugh Memorial Medical Center

Registered Nurse (RN)- Instructor, MSN at Conemaugh Memorial Medical Center summary: This full-time role combines clinical practice with academic instruction, where an experienced Registered Nurse takes on teaching responsibilities to prepare future nurses. The position...

Act Fast Delivery

Courier Delivery Driver Job at Act Fast Delivery

 ...Job Description Act Fast Delivery is contracting for: Medical -Auto Parts-Bank RouteDelivery Drivers Day, Night and Weekend shifts now available Paid training Permanent Route Position This is 1099 Contracting You will use your own vehicle (CAR, Truck...