Surdyk's began as a tiny corner grocery in Northeast Minneapolis in 1934 and eventually evolved into the diverse family of family businesses it is today. You may know Surdyk's for our liquor store. Perhaps your parents shopped there, or even your grandparents. It might be the place you bought your first bottle of wine or tasted your first taste of a perfectly ripe French cheese.
Surdyk's Flights Wine Market & Bar - Honors the same tradition of quality service to customers all over the world. Flights has won major awards including 1st place in the category of Best New Food and Beverage Concept by the Airports Council International 2011, and the Airport Food & Beverage (FAB) Award for Best Airport Wine Bar 2014.
Surdyk's Flights Wine Market & Bar located in MSP Airport honors the same tradition of quality service to customers all over the world and we are searching for the next member of our team.
The Server is responsible for delivering exceptional customer service by interacting with guests in a friendly and timely
manner, using their complete knowledge of food and beverage menus to take orders, answer questions and make
suggestions. Deliver guests' orders and follow up with each guest to ensure all their needs are met. Whether working in
an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class
experiences for the traveling public.
In joining our team, you commit to supporting this mission, by demonstrating our service standards, and holding all team
members to the same. Providing a safe work environment of trust and respect free of harassment is expected.
DUTIES AND RESPONSIBILITIES:
* Must have a passion for the guest!
* Must say "Yes", "Please", and "Thank You"!
* Must smile often!
* Exceed First Class Service standards and behavior with every guest, business partner, and peers.
* Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip
resistant shoes.
* Treat guest and peers in accordance with the core values of the company and FEAST (Food, Excellence, Attitude,
Service, Team)
* Warmly greet and acknowledge guests promptly.
* Present the menu, answers questions, and makes suggestions regarding food and service.
* Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
* Knowledgeable and enthusiastic about the restaurant's menu, it's ingredients, flavor profiles, portion sizes, and
preparation methods.
* Observe guests to respond to any additional requests and determine when the meal has been completed.
* Totals bill accurately and accept payment following established guidelines.
* Maintain a clean organized work environment
* Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock
work, cleanup, and documentation.
* Responds appropriately to guest concerns.
* Complete all side work duties which may include sweeping and mopping.
* Enthusiastically supports decisions once they have been made by management.
* Accountable for compliance with all local, state, federal laws, and regulations including those relating to food
safety.
* Other duties as assigned
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