Job Description

"Ready to rock the world of travel and music? Step into the spotlight with us!"

Setting the Stage

At NTRP, we don't just plan travel — we orchestrate flawless journeys that amplify the success of global artists and their teams. We are looking for an additional person to join our team in the US. As a Senior Travel and Tour Specialist (what we call our Senior Travel Agents), you'll handle some of the most complex and high-profile accounts in the industry, ensuring that every note of their travel experience hits the right pitch. This role is for someone ready to step up and manage their own portfolio of artists, bring new clients into the fold, and handle even the most demanding and high-stakes situations with ease.

Your Set List

As a Senior Tour and Travel Specialist, you will:

• Own Your Artists: Take full responsibility for managing a diverse portfolio of clients, including complex, high-profile artists and emerging talent, as well as covering ad hoc needs when required.
• Master the Complex: Orchestrate end-to-end travel arrangements, including flights, accommodations, ground transportation, and VIP services, for global tours and special events.
• Galileo GDS Expertise: Leverage your advanced expertise with Galileo to handle bookings, reissues, refunds, and last-minute itinerary changes with precision.
• Expand Horizons: Proactively seek out and secure new business opportunities to grow our roster of artist accounts.
• Deliver Excellence: Provide elite, proactive service, ensuring every detail of your clients’ travel is seamless, no matter how last-minute or complex the request.
• Strategize with Partners: Build and nurture strong relationships with artists, management teams, and industry partners to anticipate their needs and exceed expectations.
• Lead with Confidence: Share knowledge and expertise with less experienced colleagues, serving as a role model and mentor to help them develop and succeed.

Rockstar Requirements

• Experience: 5+ years in a travel-related role, with at least 2 years managing high-profile or complex entertainment clients.
• GDS Expertise: Advanced proficiency in GDS systems (including Galileo) is essential, including handling reissues, refunds, and complex itinerary modifications.
• Client Management: Proven ability to manage your own portfolio of artists and deliver exceptional service across diverse client needs.
• Business Acumen: A track record of successfully identifying and securing new business opportunities in the entertainment or travel sectors.
• Detail-Obsessed: Impeccable attention to detail to ensure every itinerary is flawless.
• Relationship Builder: Outstanding interpersonal and communication skills to build trust and maintain rapport with clients and partners.
• Dynamic Problem-Solver: Ability to thrive under pressure, manage multiple priorities, and think on your feet in a fast-paced environment.

Your Boarding Pass

If you're ready to bring your Galileo expertise, artist management finesse, and business development savvy to a team that thrives on delivering excellence, we want to hear from you. Join us and be the rockstar behind the scenes who ensures the stars shine on stage — every single time.

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