Job Description
Job Summary (List Format):
- Lead the technical strategy and deployment of telephony solutions, primarily in Five9 and Genesys contact center environments.
- Ensure smooth integration and coordination of multiple systems by collaborating with stakeholders for successful project delivery.
- Deploy and support AI-powered contact center solutions (e.g., virtual agents, predictive routing, agent-assist tools) to modernize operations.
- Maintain technical integrity, performance, and daily operational responsibility for the telephony environment.
- Provide Level 2 and Level 3 support for complex technical issues, including major incident management.
- Serve as the primary technical point of contact for telephony projects and ensure stakeholder alignment.
- Monitor system health, availability, and performance; generate reports and analysis as needed.
- Draft and maintain documentation and procedures for telephony support.
- Identify, recommend, and implement improvements and risk mitigation strategies to enhance operational efficiency.
- Work with engineering and business teams to define and validate technical requirements.
- Ensure security best practices are embedded in all IT and telephony operations.
- Limited travel required (approximately 10%).
Let me know if you need the summary in a more condensed or bullet-pointed format!
Job Tags
Similar Jobs
Music Ministry International
...The successful candidate for this position will be a 1099 contractor with Music Ministry International and be responsible for the following: I. Position Description: This is a non-personal services contract for a Music Director/Musician/Accompanist for Catholic Mass...
Lutheran Homes of South Carolina
The incumbent is responsible for taking and directing all incoming telephone calls, greeting and/or directing family members/visitors as well as providing clerical support for Executive Director and other management personnel as requested. High School diploma or ...
Thrifty White Pharmacy
...~Employee discounts~Opportunity for advancement~Paid time off~Parental leave~Profit sharing~Training & developmentPharmacy ClerkCome join a great team and enjoy flexible hours and a variety of job duties with opportunity for advancement. I am looking...
Sage IT, Inc.
...DevOps Experience.Will support client's existing GKE clusters on Google Cloud Platform.OXY is looking for interim support for GKE prod... ...of the environments. Contractor's personnel will support Company by diagnosing and troubleshooting Google Cloud Platform infrastructure...
XPO
...Job Description Job Description Hiring CDL-A Drivers Job description: XPO is hiring CDL A truck drivers for local, home daily company driver positions in the San Jose,... ...recruiter. Driver Requirements ~ Valid class A CDL ~1 year CDL A driving experience...