Job Description

Back Of House Specialist

Samsung and 2020 Companies are looking for passionate, full-time Back of House Specialists to join the team!

Step into our interactive and fun product theater, where you'll treat shoppers to an immersive experience with Samsung's exceptional products and services. As a Back of House Specialist, you are the organizational life force of your store. Your mission is to maintain a vibrant, engaging, and positive atmosphere by ensuring the team has the necessary tools and products to succeed.

With your keen eye for detail and your passion for excellence, every operational task is a personalized experience. You'll build trust from the moment you take on a task, ensure the inventory is accurate and organized, and provide key insights to store leadership to help them win.

Pay: Hourly pay $22.00

Schedule: Full-time, nights and weekends, retail store hours

Work Location: Samsung Experience Store

Our Benefits

• Competitive compensation, quarterly incentive potential
• Weekly Pay!
• On-demand pay options through DailyPay
• Comprehensive health, dental, and vision benefits
• 401(k) program with company matching
• Paid time off and holidays
• Scholarship opportunities for employees and families
• Employee Assistance Program
• Leadership Development Program

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world's leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.

Job Description

• Be the inventory control guru! Oversee all back-of-house operations, including inventory management, merchandising, and floor resets.
• Drive operational KPIs, ensuring key performance measurements for sales, service, and operational excellence are met.
• Proactively and courteously assist with customer issues, providing basic device troubleshooting and service ticket facilitation.
• Enhance the customer experience by assisting with their journey throughout the store.
• Maintain inventory accuracy by identifying and correcting stock variances, and provide store leadership with regular inventory performance updates.
• Use your expertise to maintain our presentation standards, ensuring clean audits and a flawless visual display.
• Maintain a high-energy, professional attitude at all times, fostering a positive team environment.
• Accurately track and communicate all inventory and operational activities to Retail Operations.
• Maintain knowledge of current promotions, trends, merchandise features, and store inventory.
• Embrace training others to stay current on Samsung technology.
• Conduct basic device troubleshooting and testing, ensuring all devices on display are fully functional.

Qualifications

• Inventory Control: 2-4 years of experience in inventory control at a leader or specialist level with a proven track record.
• Data Analysis: Strong proficiency in Excel with the ability to analyze data, create reports, and develop action plans for operational efficiency.
• Operational Excellence: Strong stockroom expertise to prevent inventory loss and ensure all stockroom organizational and safety standards are maintained.
• Communication: Strong communication skills and the ability to articulate results and insights to store leadership.
• Adaptability: Flexible and adaptable with a keen eye for detail, and the ability to quickly pivot due to rapidly changing needs of the back of house.
• Integrity: A strong commitment to integrity due to the management of high-value inventory.
• Team Player: A proven track record of success through collaboration and a positive attitude.
• Must be able to work retail hours, including evenings, weekends, and holidays.

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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