Job Description

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Confidently and competently lead the OKANA Resort's Barista team at Market 56 as the Resort Coffee Shop Manager . Proudly serving Starbucks coffees, Market 56 is the hub of activity and the place to showcase handcrafted beverages.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role

The Resort Coffee Shop Manager is a department head management position responsible for the operations of Market 56, the resort’s ‘We proudly service Starbucks’ coffee shop and grab and go serving resort guests. This is a guest-facing operations position that works closely with the culinary team and leads the service staff to deliver a consistently memorable guest experience. This role represents an excellent opportunity for someone to display their talent, support the resort’s service culture, all the while developing their Food & Beverage leadership skills for future growth opportunities.

What you will be doing:

• Driving to achieve budgeted revenue and labor expenses.
• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Continuous improvement approach, establish processes, systems for efficiency, productivity while maintaining product quality
• Direct and maintain food handling in compliance with sanitation laws.
• Ensure compliance with all OKANA policies and procedures.
• Investigate and resolve food quality and service complaints.
• Maintain work areas clean and organized.
• Maintain employee appearance standards in food and beverage department.
• Develop/enforce procedures for maintaining and preventive maintenance of hotel equipment.
• Manage in compliance with local, state, and federal laws and regulations.
• Maximize food and beverage department profitability.
• Monitor budget to ensure efficient operation and to ensure expenditure stays within budget limitations.
• Promote employee engagement and empowerment.
• Maintain high levels of employee satisfaction.
• Report and resolve unsafe conditions immediately.
• Select, train, supervise, develop, coach and counsel employees in accordance with OKANA policies and procedures.
• Complete other duties as assigned by supervisor to include cross training.
• Implement and maintain local and corporate sales and marketing plans.
• Respond to all food and beverage-related guest correspondence.
• Review all daily food for presentation, quality and pricing.
• Conduct or assist in scheduling liquor liability training.
• Create a departmental culture that fosters teamwork and collaboration.
• Conduct/attend departmental meetings and hold daily pre-shift meetings.
• Conduct performance appraisals.
• Help develop short and long-term financial operating plans.
• Implement and maintain incentive programs.
• Help maintain inventory control (beverages, food, equipment, to include submitting and approving orders).
• Maintain MSDS procedures according to OSHA.
• Maintain procedures for credit control and handling financial transactions.
• Menu development – Impulse, Grab and go concept, creativity and merchandising.
• Participate in the development of the annual budget.
• Annually shop competitors and be aware of comp-set.

What you bring to the role:

• High school diploma required; some college and degree in Restaurant Management preferred.
• 2+ years of experience in restaurant management.
• Previous experience in high volume coffee shop or restaurant environment.
• Strong cost control background to effectively manage the financial performance of the outlet.
• Work closely with the culinary & front of the house teams to deliver quality food and excellent service.
• Sound time management skills and ability to manage multiple initiatives at the same time.
• A passion for customer service that inspires all team members.
• Read, write, and speak English fluently; Ability to communicate effectively with the public and resort team members.
• Have or will complete all relevant Food & Beverage certifications.
• Effective Communicator, strong active listening skills to understand both the internal and external guests of property.

is part of  , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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