Job Description
We are looking for a Customer Service Representative to join our team and provide exceptional logistics support to our global customer base. This is an exciting opportunity for someone with a passion for customer service, logistics, and problem-solving. You will play a crucial role in ensuring customer satisfaction by efficiently handling inbound inquiries, processing orders, and providing effective solutions to both internal and external customers.
What You'll Do:
Deliver world-class service to customers, sales teams, and service teams (both internal and external).
Handle inbound customer service calls and inquiries with professionalism and efficiency.
Use your organizational skills to process sales orders accurately and in a timely manner.
Ensure that parts orders are accurate, resolving any discrepancies through close communication with customers, engineering, and management.
Provide status updates on orders, including open sales orders, back orders, and budget reports, using analysis and communication.
Coordinate the return of goods, assign return goods authorization (RGA) numbers, and issue service parts credits.
Communicate with customers and vendors about service/parts transactions, ensuring smooth expediting of orders until they reach their destination.
Collaborate with traffic teams and customers to coordinate international shipping documentation.
Track freight costs monthly and work with vendors to resolve discrepancies.
Help facilitate the movement of machines or parts between domestic and international locations.
What We're Looking for:
3-5 years of experience in customer service and sales, with experience in processing sales orders preferred.
An Associate's degree in Business (preferred).
Experience with MRP/ERP systems (JD Edwards is a plus).
Proficiency in programs like DocuSign and Salesforce.
Advanced Excel skills.
A strong understanding of international trade procedures, incoterms, and export/import documentation.
Familiarity with customs regulations and shipping software.
A proven ability to lead process improvements.
Excellent communication skills, with the ability to work effectively with both internal and external customers.
A high level of initiative to identify and solve problems.
Ability to work well under pressure and in a fast-paced environment.
A calm and respectful approach to working with diverse personalities.
Strong organizational skills, with the ability to manage multiple assignments and deadlines.
Attention to detail and accuracy in all tasks.
What We Offer:
The opportunity to make a significant impact as part of a dynamic, growing team.
Strong internal support to help you reach your professional goals.
Room for internal growth and advancement.
A positive, engaging, and forward-thinking work culture.
Tuition reimbursement program to support your continued learning.
A high level of autonomy in your role.
Competitive salary and a comprehensive benefits package, including:
Medical, Dental, Vision, Life, STD, LTD, and FSA.
Profit-sharing retirement contribution plan, fully funded by the company.
10 company-paid holidays and generous vacation time.
48 hours of personal time (prorated based on start date).
Possibility of a hybrid remote schedule (2 days a week telework).
If you're passionate about providing top-notch customer service and enjoy working in a collaborative and fast-paced environment, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 60,000.00 70,000.00 Per Year
Job Tags
Holiday work, Full time, Remote job, 2 days per week,