Job Description

Guest Services - Bank of America Stadium Join to apply for the Guest Services - Bank of America Stadium role at BEST Crowd Management. Job Title: Guest Services - Bank of America Stadium Company: BEST Crowd Management Location: Charlotte, NC Pay rate: $15 / hr Summary Join the dedicated and professional team at BEST Crowd Management, a leading provider of crowd management and event security services. With a commitment to excellence and a focus on safety, BEST Crowd Management ensures the success of various events by providing top‑notch security solutions. As an Event Security Officer, you will play a critical role in upholding our reputation by ensuring the safety and security of attendees, staff, and property. Responsibilities Maintain a positive presence to the standards of the client and BEST. Patrol assigned areas to deter unauthorized activities and ensure safety. Monitor access points, conduct bag checks, perform entry screenings, and remain vigilant to suspicious activities. Respond promptly to any security incidents or emergencies, including medical emergencies, disturbances, or unauthorized entry. Collaborate with event staff, law enforcement, and emergency services to coordinate security efforts and resolve issues. Provide exceptional customer service by assisting attendees, answering questions, and offering directions. Report any security related occurrences or incidents to the supervisor, law enforcement, or medical personnel. Create and maintain documentation of any relevant activity performed or observed; submit this documentation to the leadership team. Uphold company policies, procedures, and guidelines to maintain professional and security effectiveness. Requirements At least 18 years old (age requirements may vary by local regulations). High school diploma or equivalent (some college education preferred). Previous experience in event security, law enforcement, or related field is advantageous. Strong physical fitness and ability to stand or walk for extended periods. Excellent observational and problem‑solving skills. Exceptional communication and interpersonal skills. Effective teamwork and collaboration with diverse backgrounds. Flexible to work evenings, weekends, and holidays as required. Valid security license or willingness to obtain one if required by local regulations. Successfully pass background check and drug screening. Benefits Competitive pay based on experience and qualifications. Daily Pay and Weekly Pay options available. Career growth and advancement opportunities within the company. Training and development programs to enhance skills. Flexible scheduling options to accommodate personal needs. Positive and supportive work environment that values diversity and inclusion. EEOC Statement It is the policy of BEST, a GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, a GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, a GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. License #539406‑GP Seniority level Entry level Employment type Part‑time Job function Management and Manufacturing Industries Events Services #J-18808-Ljbffr BEST Crowd Management

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