Job Description

Location

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center, and across the street from the 70-acre Scissortail Park.

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), a specialty restaurant (Bob's Steak & Chop House), a coffee shop (Park Grounds), and a retail outlet (RareBird Gift Shop). Guests can enjoy a Mokara Spa, fitness center, and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn, and cabanas. The hotel offers 76,000 square feet of meeting and event space, including a 20,000 square foot ballroom, a 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space overlooking the park.

Job Description

Omni Oklahoma City Hotel is seeking a passionate Front Desk Supervisor to join the opening team of this brand new upscale hotel in the heart of Oklahoma City. This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four-star/four-diamond standards. Additionally, he/she will handle guest issues and forward them as needed.

Responsibilities

• Thoroughly acquainted with all check-in policies and procedures.
• Experienced with various guest scenarios.
• Familiar with all technical equipment related to the Front Desk.
• Familiar with all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Responsible for training new associates.
• Familiar with shift checklist and able to run the desk in absence of the Assistant Manager.
• Understand and perform rooms control duties.
• Broad knowledge of Epitome, Synergy, and Vingcard systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

Qualifications

• Must have a high propensity for customer service.
• Previous cash handling experience required.
• Previous hotel experience required, front desk experience strongly preferred.
• Must live within 50 miles of the hotel.
• Ability to stand for prolonged periods and lift items up to 30 lbs. May require working overnight shifts and being flexible to all shifts, including holidays and weekends.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).
• Excellent written and verbal communication skills.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available via the provided links: EEOC is the Law Poster and OFCCP's Pay Transparency Nondiscrimination policy statement.

If you need assistance applying, please email applicationassistance@omnihotels.com.

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