Fraud Investigations Analyst San Francisco Job at Tbwa Chiat/Day Inc, San Francisco, CA

RWRiTHdRYU1FVGxmbWU1R2tKZVdZS0pKbGc9PQ==
  • Tbwa Chiat/Day Inc
  • San Francisco, CA

Job Description

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. About the Role: Upgrade is searching for a Fraud Investigations Analyst to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. This is an onsite position from our San Francisco office, Monday - Friday from 7:00am-4:00pm or 8:00am - 5:00pm. What You’ll Do: Conduct thorough investigations on customer’s claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims. Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade’s product offerings and services, including lending and deposit products. Escalate potentially suspicious activity and high risk customers for further review. Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information. Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners. What We Look For: 2-3 years of BSA/AML, Investigations, or Fraud related experience. Bachelor's degree required. Experience working in a production-based environment and managing an assigned work queue. Strong interpersonal, analytical, and problem-solving skills. Outstanding verbal and written communication skills, attention to detail, and the ability to work independently. Nice to Have: Advanced Excel knowledge. CAMS, CFE, Zendesk and/or CGSS preferred. Prior experience in FinTech or start-up environment. Proficiency in SQL. What We Offer You: Competitive salary and stock option plan. 100% paid coverage of medical, dental and vision insurance. Flexible PTO. Opportunities for professional growth and development. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr Tbwa Chiat/Day Inc

Job Tags

Flexible hours, Monday to Friday,

Similar Jobs

Hayes Locums

Physician Healthcare Recruiter Job at Hayes Locums

 ...Hayes Locums is a physician recruitment agency and healthcare locums staffing firm focused on providing excellent service to our practitioners and...  ...Company gym on-site for Hayes Employees Earned hybrid remote day as long as team and individual metrics are hit On-... 

International Staffing Consultants, Inc.

Superintendent, Paper Mill Job at International Staffing Consultants, Inc.

Superintendent, Paper Machine This position is critical to the managing the safe and reliable operations of equipment in the paper machine area of the mill. Great benefits and promotability potential. Solid relocation and a 25% target bonus. JOB FUNCTION: Establish... 

SilverEdge

Cyber Security Engineer Job at SilverEdge

 ...Required Skills Overview The Cyber Security Engineer ensure highest levels of information system security. The successful candidate will: Support the Customer's risk management framework by evaluating, implementing and enforcing security... 

Maxion Research

Part-Time Research Associate - No Experience Needed (Hiring Immediately) Job at Maxion Research

 ...participate in our local in-person and nationwide remote research studies. Description This gig is perfect...  ...for those looking for temporary, remote, part-time work. The hours are flexible and no previous experience is needed. Participants will have the option to... 

Cambridge International Systems Inc

Electrical/Electronic Engineer III Job at Cambridge International Systems Inc

 ...confront todays most threatening and complex obstacles! Cambridge International Systems, Inc. has a full-time Electrical/Electronic Engineer III opportunity available based in Charleston, SC. Qualified candidates for this job must possess a current DoD Secret...