Job Description

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We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS: Performs fraud investigations and problem resolutions with supervision. Conducts external fraud investigations and contributes to regulatory reports required by legal requirements. Increases fraud awareness among staff, stakeholders, and communities. The incumbent will interact daily with Fraud Manager, Fraud Investigators, and branch personnel, customers, and other departments as needed. The incumbent must have excellent communication skills.

ESSENTIAL FUNCTIONS:

The incumbent will be responsible for:

• Develop knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA Patriot Act, Electronic Funds Transfer Act, and Expedited Funds Availability Act.
• Independently conduct time-sensitive analysis of alerted transactions for fraudulent and suspicious activity.
• Contact bank customers to verify suspicious activity via phone and/or written communication.
• Document and close transactions that do not need investigated.
• Escalating transactions that are suspicious or complex to fraud investigators.

• Communicate the results of monitoring to managers.
• Actively participate in the Customer Service First program, supporting the values of the organization, and following established policies and procedures.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• A high school degree
• Excellent command of the English language, both written and verbal, and the ability to effectively communicate with all levels within the organization. Ability to speak a foreign language is a plus.
• 6 months of bank operations or accounting is preferred.
• Good computer skills with an emphasis in databases and Microsoft suite of products.
• Ability to meet deadlines, work independently, and adapt to changing priorities, attention to detail, and good documentation skills.
• Good research, analytical and problem-solving skills.
• Good writing skills and be able to translate complex situations into easily understood narratives.
• Ability to maintain confidentiality of information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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