Job Description

Director of Operations - Restaurants inside KC Airport Join to apply for the Director of Operations - Restaurants inside KC Airport role at OHM Concession Group, LLC . The Director of Operations (DOO) provides leadership, coaching, and direction to approximately 3-5 restaurants. Our DOO leads Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they deliver great guest service while meeting and executing all applicable Brand standards. Drive Sales, Profitability and Gross Margin Growth Responsible for driving area sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all stores. Know and manage the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth. Lead and direct the management teams in all stores, setting sales goals and action plans for respective branches. Ensure that all associates are current and up to date with brand standards and advertising used by each brand. Address trends of underperformance formally with clear and documented performance improvement plans. Ensure that each store associate is trained to brand standards. Operate within assigned budget and maximize unit P&L. Customer Engagement Customer engagement must be a point of differentiation aimed at quality, ideas, acknowledgment, and inspiration, leading to an emotional and loyal brand/customer attachment. Set high expectations for excellent customer service and hold the management team accountable for measurable results. Manage all stores consistently towards acceptable customer service scores, feedback, and conversion results. Unit Presentation Units must represent a great first impression with clear, creative messages related to the brand offering. Units must comply with brand standards, meeting cleaning schedules and audits as required. Ensure stores are “closing to open” and that management occurs throughout the day to maintain brand standards and an outstanding customer service culture. Recruitment/Hiring/Training and Retention of Top Talent Ensure the overall people plan reflects high standards, bench and succession planning, coupled with consistent mentoring and people development. Manage stores to work within labor scheduling budget/models. Direct a standard with store schedules that meets customer needs. Ensure stores have bench strength for future management needs in existing and new store markets. Maintain a current career path/associate assessment overview of each store team. Operations Manage store management towards acceptable Store Operations audit compliance scores and conduct training/inspection audits quarterly. Understand and administer HR policies and procedures and ensure compliance consistently between stores. Communication Consistently and effectively communicate company objectives to all store management teams through organized and scheduled conference calls, site visits, and email communication. Establish a process to ensure stores have accountability to expectations on a consistent and timely basis. Attributes A visual merchandising eye for current trends, inspiration, and creativity. Demonstrated passion for the food and beverage industry and its products. Management experience in Food and Beverage preferred. Demonstrated time management organization and focus on ability to prioritize and multitask with attention to detail. Ability to articulate thoughts into clear and concise written and verbal communication. Outstanding leadership skills with the ability to inspire and lead a team. Requirements Minimum of 5 years of progressive responsibility in food and beverage store operations, with successful multiunit specialty store responsibility. A proven track record of strong performance in driving performance and operations metrics. Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives. Revenue and profit-making orientation. Proven background in associate relations, asset protection, and legal compliance. Must be efficient in MS Word and Excel. Must be proficient in analyzing P&L statements. Perks Medical, Dental, Vision insurance with company paying a portion of Medical. Company Paid Life Insurance. 2-week paid vacation after one year of service. Bonus program. OHM Concessions Group owns, operates, and manages restaurants in airports across the United States. We pride ourselves on excellent customer service and a fun work environment. Seniority Level Director Employment Type Full-time Job Function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr OHM Concession

Job Tags

Similar Jobs