Job Description

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world's leading professional services organizations.

Providing quality customer service is at the core of our team's goals. As a Customer Service Associate, you will assist achieving team goals by answering questions for users with account related queries.

Key Responsibilities:

• Address the query by provide clarification about what caused it and educate users on how to effectively utilize the platform

• You will be responsible for achieving daily targets and key metrics

• Provide quality customer service by achieving consistent customer satisfaction ratings while always focusing on resolving cases efficiently and utilizing time productively

• Outbound calling and assisting end users with various query types are key to high customer satisfaction

• Needs to be helpful, empathetic, and resolve issues quickly

• Proactively ask question and maintain an awareness of the client's business, operational activities, and processes within their team area

• Communicate information and escalate to Team leads, QAs, SMEs, and Operations Manager

• Requires professional interaction and communication, both within the Accenture organization and with client contacts

Role Requirements:

• This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX, and the pay range is set accordingly.

• Must be flexible to work any shift between 6:00 am - 12:00 am CT including weekends and holidays

• The role requires candidate pass an English Assessment (written) with a minimum score of B2

Basic Qualifications:

• Minimum of 2 years' customer support experience via phone, email, and/or chat

Preferred Qualifications:

• Drive for communication, calls, chats, and interaction with customers and end users

• Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values

• Strong attention to details

• Excellent problem solving and organization skills

• Self-motivated to work independently, with minimal supervision

• Excellent time management skills and able to proactively and independently manage workload and targets

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Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (

Role Location Hourly Salary Range

California $21.60 to $21.60

Cleveland $21.60 to $21.60

Colorado $21.60 to $21.60

District of Columbia $21.60 to $21.60

Illinois $21.60 to $21.60

Maryland $21.60 to $21.60

Massachusetts $21.60 to $21.60

Minnesota $21.60 to $21.60

New York/New Jersey $21.60 to $21.60

Washington $21.60 to $21.60

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.?All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.?Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the?Accenture Equal Opportunity Statement (

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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