Job Description

About Global Operations at Meta

Global Operations at Meta focuses on enhancing product health and user experience through direct support interactions and scalable solutions. We manage a vendor workforce to deliver customer-centric solutions and drive accountability for operational excellence (OpEX). Our team is dedicated to resolving user issues, advocating for the Meta community, and ensuring the best possible experience on our platforms.

Role Overview

The Quality Measurement Specialist plays a pivotal role in reviewing various types of content according to our advertiser policies and community standards. This position ensures accurate measurement, AI oversight, and provides insights on policy enforcement. Collaborating with cross-functional teams within Global Operations and across Meta, you will influence policy development, protocols, technology, and training. Your work will directly impact Meta’s global network of users and business partners, maintaining the safety and trustworthiness of our platforms and ensuring process accuracy and efficiency.

Key Responsibilities

• Review content and ads on Meta’s platforms to ensure compliance with community standards and advertiser policies.
• Gather and deliver market-specific insights to improve Meta’s Integrity outcomes.
• Communicate market-specific insights to cross-functional partners to enhance policies, processes, and tools.
• Handle exposure to potentially graphic and objectionable content, including materials such as graphic violence, child exploitation, and other disturbing content.
• Collaborate with vendor operations to share feedback and track the impact of remediation plans.
• Develop expertise across areas of safety abuse and/or account support on a global scale.
• Contribute to projects that enhance the effectiveness and efficiency of the Quality Expert Review team.

Minimum Qualifications

• Bachelor’s degree and/or master’s or equivalent experience.
• Fluency in English.
• Willingness to work with potentially graphic and objectionable content.
• Strong analytical and critical thinking skills.
• Experience with qualitative and quantitative analysis.
• Proven communication and collaboration skills across multiple cross-functional teams.

Preferred Qualifications

• Experience with data-driven decision-making.
• Familiarity with KPI management, quality assurance, and process optimization.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $20/hour -

$25/hour.

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