The University of Miami UHealth – Department of Physical Therapy at SoLé Mia has an exciting opportunity for a full time Clinical Business Operations Representative 1. The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. Core job functions include assisting the department in managing expectations surrounding pre and post patient care, obtaining or reviewing all patient demographic information, insurance information and referral numbers, reviewing clinical records for completeness including authorization, signatures, missing data and other patient information, answering multiple telephones for the department, triaging incoming calls, responding to questions, directing calls, and documenting messages in the appropriate software, greeting visitors and callers, handling their inquiries, and directing them to the appropriate employee according to their needs, working cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice, providing coverage for responsibilities of co-workers when assigned or as need arises, developing and promoting the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis, maintaining confidentiality of all information, and adhering to University and unit-level policies and procedures and safeguarding University assets. Core qualifications include a high school diploma or equivalent, no previous experience required, skill in data entry with minimal errors, ability to communicate effectively in both oral and written form, ability to work evenings, nights, and weekends as necessary, skill in collecting, organizing and analyzing data, ability to work independently and/or in a collaborative environment, and commitment to the University’s core values. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
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