Job Description

The Department of Dermatology has an exciting opportunity for a full-time Clinical Business Operations Representative 1 to work in Miami, FL. The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. Assists the department in managing expectations surrounding pre and post patient care. Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness including authorization, signatures, missing data and other patient information. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as need arises. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Minimum qualifications include a high school diploma or equivalent, no previous experience required, skill in data entry with minimal errors, ability to communicate effectively in both oral and written form, ability to work evenings, nights, and weekends as necessary, skill in collecting, organizing and analyzing data, ability to work independently and/or in a collaborative environment, and commitment to the University’s core values. Department specific functions include obtaining request forms from Lab, assuring biopsy numbers are in consecutive order and accounted for, entering patient demographic information in Power Path computer system, entering clinical description and grossing measurements for each specimen in Power Path, obtaining biopsy request forms and tapes from Dermatopathologist, entering biopsy number in system and pulling up demographic topography information, entering any “canned” macro codes in system and editing macro text if necessary, transcribing dictation for each biopsy including diagnosis, microscopic findings, dermatopathologist interpretation and notes to referring physician, organizing reports after sign out, answering telephones, recording courier service requests, preparing paperwork and slides for consults, reviewing consult binder weekly, printing daily specimen log and case backlog report, filing correspondence, and other related duties as assigned. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System is South Florida's only university-based health system providing leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. The University of Miami is an Equal Opportunity Employer encouraging females, minorities, protected veterans, and individuals with disabilities to apply.

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