Job Description

Sr. Delivery & Operational Intelligence Analyst / Chief of Staff–Level Support

Location: NYC or Bristol, CT (On-site 3–4 days/week)

We are seeking a dynamic and strategic operations professional to support one of two SVPs (each leading 300–350 engineers) within a global technology organization. This role combines delivery intelligence, business operations, and executive partnership—serving as a Chief of Staff–level advisor driving alignment across engineering, finance, PMO, and other cross-functional teams. This is an on-site role based in New York City or Bristol, CT with 3–4 days per week required in the office.

Key Responsibilities

• Serve as a strategic partner to senior engineering leadership , driving execution, aligning day-to-day priorities, and following through on high-impact initiatives.
• Build and manage executive-facing content —including presentations, org charts, delivery dashboards, and operating reports.
• Establish standardized onboarding processes , cross-team workflows, and internal communication structures to ensure clarity and operational efficiency.
• Act as a liaison across engineering, finance, PMO , and product to support business planning, goal setting, and initiative tracking.
• Lead and coordinate team communications such as all-hands, newsletters, offsites, and innovation initiatives (e.g., hackathons, Innovation Fridays).
• Drive data-informed insights on the health of services, deployments, and org-wide progress, leveraging platforms like Airtable to create visibility.
• Step in as a cross-functional “ gap filler ,” solving problems, unblocking workstreams, and surfacing key risks or dependencies.

Qualifications

• Bachelor’s degree required (no exceptions).
• 5+ years of experience in strategy, business operations, delivery intelligence, or Chief of Staff–like roles within a technology organization.
• Direct experience supporting executive leaders of large technical teams (250+ engineers), ideally in enterprise environments.
• Proficiency with Airtable is a must—used heavily for dashboards, workflow management, and visibility across engineering functions.
• Highly organized, proactive, and comfortable in fast-paced, ambiguous environments —able to self-start and drive clarity with minimal guidance.

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