Job Description

Operations Agent

Job Summary:

An Operations Agent provides legendary Customer Service by assuring the weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance.

Responsibilities:

• Arranges for fueling of aircraft as required
• Advises Dispatch, FLIFO, and Stations of flight departures/arrivals
• Prepares weight and balance forms
• Closes out flights; files and maintains accurate flight papers
• Prepares dispatch release forms and collects weather reports from OTIS for the Crew
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers, and special emergency cleaning
• Operates boarding bridge, coordinates boarding and deplaning Customers
• Works with Gate Agents in expediting the check-in process collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Handles Station AMS and radio communications traffic
• Prepares dispatch release forms and collects weather reports from the informational system for Crewmembers and keeps all Station Team members apprised of flight and weather information
• Responsible for ground security and assuring operations follow security procedures
• Must be able to communicate information and instructions verbally or via radio equipment
• Other duties as assigned

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