Job Responsibilities: 1. Complaint Management Handle customer complaints related to banking services, credit cards, service issues, and regulatory compliance Act as the escalation point to ensure timely and effective resolution of complex cases 2. Customer Engagement Communicate with customers via phone, email, and in person to understand concerns and provide solutions Maintain professionalism and empathy while managing challenging interactions 3. Analysis and Reporting Prepare reports on complaint trends, root causes, and resolution outcomes for internal stakeholders Identify recurring issues and recommend improvements to processes and service delivery 4. Cross-Functional Collaboration Coordinate with internal teams (e.g., Compliance, Operations, Customer Service) to resolve systemic issues Liaise with regulatory bodies and external parties when necessary to ensure proper complaint handling 5. Continuous Improvement Support the enhancement of complaint management procedures and service standards Keep abreast of industry trends and regulatory updates to ensure ongoing compliance and service excellence Interested applicants may email resume to kellychooi@recruitexpress.com.sg Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) #J-18808-Ljbffr RECRUIT EXPRESS PTE LTD
...Job Description Job Description About the Role: An accounting internship at Kalmbach Feeds is an excellent opportunity to work with and learn from seasoned accounting professionals. You will report to the VP of Finance, and your responsibilities will include journal...
...experienced woodworker or looking for an apprenticeship to learn? We are looking for all levels from hobbyists to experienced cabinet makers. Join our growing team where you can enjoy 40+ hours a week, great pay and comprehensive benefits! Positions start at $17 per hour...
...to view and track your status 24 hours a day. Thank you for your interest!Ash Grove Cement, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on thislink .#J-18808-Ljbffr Oldcastle Inc.
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